> ## Documentation Index
> Fetch the complete documentation index at: https://docs.osvi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Build and refine agents by describing them in plain language

Conductor is an AI agent builder. Instead of filling in every tab on the agent page yourself, you describe what the agent should do and Conductor drafts it for you — name, system prompt, model, voice, tools, behaviour, memory, and post-call analysis — then keeps adjusting it as you chat. It works for [voice](/platform/agents) and [chat](/platform/chat-agents) agents, single prompt or multi prompt, and it can also refine an agent you already have.

<Note>
  Conductor is enabled per workspace. If you don't see **Build with Conductor** on the Agents page, contact [support@osvi.ai](mailto:support@osvi.ai) to turn it on.
</Note>

## Two ways in

* **Agents → Build with Conductor** (next to **New agent**) starts a new agent from a plain-language description.
* **Refine with Conductor** on an existing agent's page opens that agent for editing through the same conversation.

## How a build works

1. **Describe the agent** — a short form with a description, the channel, and optional files or a reference agent.
2. **Work with Conductor** — answer its questions and ask for changes while a live Preview of the draft fills in.
3. **Review and create** — approve changes that need your sign-off, then create the agent once it has everything it needs.

The workflow follows the pages in this section:

<CardGroup cols={3}>
  <Card title="Starting a Build" icon="wand-magic-sparkles" href="/platform/conductor-build">
    The build form, referencing an agent, attaching files, and the build page.
  </Card>

  <Card title="Reviewing and Creating" icon="circle-check" href="/platform/conductor-create">
    Review cards, what a draft needs, and creating the agent.
  </Card>

  <Card title="Refining an Agent" icon="arrows-rotate" href="/platform/conductor-refine">
    Edit an existing agent by conversation and push updates live.
  </Card>
</CardGroup>

## What Conductor can set up

For either channel, Conductor sets the name, system prompt and multi-prompt flow, the LLM, [memory](/platform/memory), [knowledge base](/platform/knowledge-base) attachments, custom tools, and behaviour settings.

For **voice** agents it goes further: speech-to-text and text-to-speech, every spoken message (first message, silence, filler, transfer, end-call), the call tools (end call, voicemail detection, language switching, transfer, warm transfer), call limits and concurrency, and [post-call analysis](/platform/call-analysis) with its webhooks and call tags. For **chat** agents it sets up human help and the operator commands — whisper, tell, and takeover — instead.

Conductor **can't** set up phone numbers, telephony, campaigns, or Google Sheets delivery, and it doesn't activate agents. Do those on the agent page after the agent is created.

## Resuming and archiving builds

Unfinished builds are kept. The build form shows **You have N builds in progress** — click it to open **Continue a build**, where you can pick up any draft with its conversation intact, or archive builds you don't need. Archived builds can't be restored.

Builds are private to the person who started them; teammates don't see each other's drafts.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Create agent is greyed out with no reason shown">
    Conductor is still busy — it's working on your last message, waiting for an answer to its questions, applying approvals, uploading attachments, or waiting on a sync conflict. Finish or wait for that step and the button becomes available.
  </Accordion>

  <Accordion title="Channel not chosen yet — finish choosing chat or voice before creating the agent.">
    The build started without a channel. Tell Conductor whether the agent is for chat or voice, then click **Create agent** again.
  </Accordion>

  <Accordion title="Voice draft is missing required providers">
    Voice agents need an LLM, speech-to-text, and text-to-speech. Ask Conductor to choose the missing ones, or name the provider you want.
  </Accordion>

  <Accordion title="provider no longer available: … Pick a different one and try again.">
    A provider or model in the draft has been retired since Conductor picked it. Ask Conductor to switch to a different one.
  </Accordion>

  <Accordion title="Google Sheets integration isn't available in Conductor yet">
    Create the agent without it, then set up Google Sheets delivery in the agent's [Call Analysis](/platform/call-analysis) tab.
  </Accordion>

  <Accordion title="Connection lost — refresh to continue. Your draft is saved.">
    Click **Refresh**. Your draft and conversation are kept.
  </Accordion>

  <Accordion title="This feature is no longer available for your account.">
    Conductor was turned off for your workspace while you were using it. Contact [support@osvi.ai](mailto:support@osvi.ai).
  </Accordion>
</AccordionGroup>