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Campaigns
Campaigns you can trust to start and stop
  • Campaigns have a status: Draft, Active, Paused and Archived. Activating a campaign now starts its agents, and pausing stops all of them while keeping queued contacts, redials and scheduled lists. Archived campaigns are read-only.
  • Calling days: pick the days of the week a campaign may call on, when creating it (next to the call window) or later from Edit on its Overview.
  • Calls only go out on the campaign’s calling days and inside its window, including chat-to-call hand-offs whose voice agent is on a campaign.
  • Lists: a preview before upload, a choice of agent when a campaign has several, Queue now, schedules in IST that can be cancelled, Clear queue for one list’s waiting contacts, and per-list progress.
  • A Called tab lists every number a campaign has called, with attempts, the latest outcome and why it ended.
  • Queueing on a draft or paused campaign succeeds with a warning; POST /v1/campaigns/{id}/contacts returns it in warnings. Adding contacts to an archived campaign returns 409.
Call counts go upRedials and callbacks now keep the list and campaign their first call came from. Every view that counts call logs per list or campaign therefore counts attempts, not contacts, and goes up: per-list and per-campaign call stats, GET /v1/campaigns/{id}/status, GET /v1/calls?campaign_upload_id=, the upload batch column in reports and call-log exports. Nothing is counted twice; redials that used to show under no list now show under theirs. For numbers of contacts, use list progress or the Called tab. Redials placed before this change keep no list.