Skip to main content
As Conductor builds the draft, some changes wait for your approval. Once the draft has everything it needs, you create the agent.

Reviewing changes

Most changes land in the draft straight away. Changes that reach outside Osvi or remove something you might want to keep wait for your approval as review cards in the Preview: On each card, Apply accepts the change, Skip discards it, and you can edit the details first — for example the webhook URL, method, and timeout of a custom tool, or the transfer phone number. The header shows how many changes still need review. If Conductor proposes a newer version of a card you’ve edited, you choose between Use Conductor’s and Keep mine. Custom tool and webhook URLs must be public http or https addresses; private network addresses are rejected. Tool timeouts can be 1–60 seconds.

Creating the agent

When the draft is complete, Conductor posts a summary of what it built, and the Create agent button becomes active.
A finished voice agent draft: Conductor's summary in the conversation, required Preview sections ticked, and Create agent enabledA finished voice agent draft: Conductor's summary in the conversation, required Preview sections ticked, and Create agent enabled
In this example, Conductor has named the agent Osvi Customer Support, written a Hinglish first message and system prompt, and picked the voice, speech-to-text provider, and LLM. Identity, System prompt, Voice & Language, Speech-to-text, LLM, and Tools are ticked, which is enough to create a voice agent. Knowledge, Behavior, Post-call analysis, Call tags, and Memory are still unset: those sections are optional, so the agent can be created without them. You can keep chatting to fill them in, or add them later on the agent page.

What a draft needs

Create agent becomes available once the draft has everything the agent needs to run. If it’s disabled, hover over the button to see Before you can create this agent: and the list of what’s missing. Multi-prompt drafts also have to pass flow checks — for example, every state must be reachable and the flow needs a route to an ending state. The Preview’s Flow section lists any problems.

After you click Create agent

If review cards are still open when you click Create agent, a Review pending changes before creating dialog lists them. Accept and continue applies all of them and creates the agent. To leave some out, click Go back and Skip those cards first. When the agent is created, Conductor opens its agent page. In the agent’s prompt version history, the first version is marked Conductor.
Conductor agents start inactive like any other. Review the configuration, activate and test it, then connect phone numbers, campaigns, or live chat traffic.