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Every chat agent has a public link — a standalone chat page anyone can open in their browser, without an Osvi account. It’s the chat equivalent of a public call link: share it with a teammate, a stakeholder, or a customer to demo or use the agent directly, no integration required. On a chat agent’s page, click Copy public link in the header (tooltip: Copy public chat link). It copies a URL shaped like:
using the agent’s own agent_uuid — the same identifier your API integration uses. If your browser blocks clipboard access, Osvi falls back to showing the link in a prompt you can copy manually.
Possession of the link is the credential — anyone who has it can chat with that agent. There’s no separate toggle to turn the public link on or off; it works for any active agent.

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What visitors see

The page is a self-contained chat window, no Osvi branding chrome beyond a Powered by Osvi AI footer link. It shows:
  • The agent’s name in the header (or Chat with us if the agent has none), and a New chat button to start over.
  • The conversation, including any interactive UI elements — buttons, carousels, or a date picker — the agent replies with.
  • A typing indicator while a reply is on its way.
  • A Connected to a human badge if an operator has taken over the conversation. Operator tell replies and plain messages appear like any other reply; private whisper guidance is never shown.
Each visitor gets an anonymous identity, generated once and stored in their browser — returning to the same link later on the same device picks the conversation back up instead of starting a new one. The public link can’t be used to pre-fill prompt variables or seed context the way the API can.

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If the agent isn’t available

If the link doesn’t resolve to a usable agent, visitors see a plain This chat is unavailable message instead of the chat window — for an unknown link, an archived or deactivated agent, or an account that’s no longer active. The message is intentionally generic and doesn’t distinguish which of these applies.

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Limits

To keep the link from being abused, Osvi rate-limits it per visitor IP: 10 new chats per hour, and a generous allowance for keeping an existing chat’s connection alive. Reading agent details and checking on an existing session aren’t rate-limited, since the page itself polls them while open.
The public link is a fast way to get feedback before wiring up an integration — send it to a colleague, watch how the agent handles real questions, then refine the prompt from what you see.