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The Phone Numbers page is your number inventory: what you own, what each number is used for, and how healthy it is.

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Your inventory

The My Numbers tab lists every number on your account with its type and status:
My Numbers with total, inbound, outbound, and idle counts and the number listMy Numbers with total, inbound, outbound, and idle counts and the number list
  • Type — inbound (attached to an agent that answers it), outbound (used as caller ID for outgoing calls), or idle (owned but unassigned). A number can be both inbound and outbound. Stat cards at the top show the split, and the tabs beside the search box filter the list to one type.
  • Status — a health badge shows whether the number is working.
  • Inbound agent and outbound agent — which agent uses the number in each direction.
Per number you can view history (call activity and assignment changes over time, also available on the Histories tab) and release a number you no longer need — releasing frees it permanently, so it asks for confirmation.

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Getting numbers

There are two paths:

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Buy a number in the dashboard

The Buy Numbers tab lets you search available numbers by country and pattern — a pattern of 80 finds numbers containing those digits — and purchase one directly.
Buy Numbers with country and pattern search and purchasable numbersBuy Numbers with country and pattern search and purchasable numbers
Each result shows its type, region, and the services it supports. Purchase adds it to your inventory immediately, ready to assign to an agent.

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Bring your own carrier (SIP)

If you already have numbers with a telephony carrier, connect them over SIP — your DIDs stay with your carrier and route calls to Osvi agents. Step-by-step guides per carrier:

Plivo

SIP trunk over Plivo’s global network.

Ozonetel

SIP integration for Ozonetel numbers.

Exotel

SIP or Voicebot WebSocket streaming.

Vobiz

SIP trunk over Vobiz infrastructure.

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Inbound vs outbound

  • Inbound — attach a number to an agent and the agent answers every call to it. Inbound campaigns additionally track missed calls on their numbers.
  • Outbound — campaigns and API calls place calls using your outbound numbers as the caller ID.
Keep at least one number per direction and avoid sharing a high-volume campaign caller ID with your inbound support line — recipients who call back a campaign number should reach an agent prepared for that conversation.