Everything in your OSVI account — agents, campaigns, call logs, numbers — belongs to one shared workspace. User Management controls who’s in it.
Roles
| Role | Can do |
|---|
| Admin | Everything members can, plus: invite and remove users, change roles, and approve or reject pending users. |
| Member | Day-to-day platform work — building agents, running campaigns, reviewing conversations. |
Inviting teammates
From User Management → Invite, enter one or more email addresses, pick the role, and send. Invitees get an email link to join your workspace.
- Pending invitations are listed with their status; you can resend one (after an hour) if it was missed, or revoke it.
- Users who request access to your workspace appear under Pending Users, where an admin approves or rejects them.
Managing members
The members list shows each person’s role and status (active, pending, revoked, expired). Admins can change a member’s role or remove them from the workspace at any time.
Keep at least two admins so account administration never depends on one person being available.
