Scheduled isn’t publicly released yet. Until it is, contact support@osvi.ai to have it enabled for your workspace.
Where scheduled items come from
An entry here can be created automatically by a journey — its Send a message or Place a call action — or by one of your agents’ own automatic follow-up behavior, such as calling a customer back after a chat goes quiet. Where an item comes from a journey, its Journey column names it.What’s on the list
Filter the list by status, by action type (Phone call / Chat message), or by customer phone number.
Opening a row
Click any row for its full detail: when it fires, its decision mode (and, if the Journey Manager decides, what happens on failure), how many attempts and reschedules it’s had, its chat session (for a chat message), any cancel reason or last error, and — for a deeper look — the fire-time decision, the decision snapshot taken when it was scheduled, and the payload it will dispatch with.Cancelling one
A row can only be cancelled while it’s still scheduled — once the scheduler has claimed it (dispatching or later), cancelling is no longer possible and the button disappears; attempting it anyway reports that it’s too late. There’s no reschedule option — cancel it and let the agent or journey that created it schedule a new one if needed.