Conversations

Conversations is the log of every call your agents have handled. It’s where you verify agent behaviour, audit individual calls, and export outcomes.

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Finding calls

Cards across the top count the calls in the current date range by outcome — total, picked, not picked, busy, voicemail, and failed — so you can see the shape of a day before opening anything. Below them, search by phone number or open Filters. The call log defaults to the last 7 days and filters by: Plus date range, call type, and phone number. To take these calls out of Osvi as a CSV, see Export Reports.

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Inside a call

Click any call to open Call Details. The top of the panel is the same whichever tab you’re on: when the call happened and how long it ran, any tags the analysis applied, an audio player with a download button, and the AI summary. Below that are four tabs:

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Transcript

The full conversation, turn by turn, with timestamps — agent on one side, caller on the other. Reading it alongside the recording catches things the text hides: pronunciation problems, awkward pauses, talking over the caller.

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Call Data

What call analysis extracted from this call — your data fields and the structured output — plus the call’s own details, such as who ended it and why. End reasons are the fastest diagnostic when calls aren’t going the way you expect.

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Stats

Timing for this call, as a table or a graph: end-to-end latency, how long the model took to start replying, how long the voice took to start speaking, transcription delay, and playback latency — each with its average, median, minimum and maximum. This is where to look when a caller says the agent felt slow. See Models and Speech for the figures a healthy stack produces.

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Integrations

Every webhook delivery for this call, with its method, name, response status and timestamp — filter to Success or Failed. Expand one to see what was sent and what came back. This is the first place to check when a call looks fine in Osvi but never reached your system.

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Reviewing chat sessions

Text conversations have their own log under Conversations → Chat, covered in Chat agents.